Refund and Returns Policy

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Refund And Returns Policy

Thank you for shopping with Ps5 Availability for your video game console needs. We strive to provide you with the best products and customer service possible. Please take a moment to review our Return and Refund Policy, which outlines the terms and conditions for returns and refunds of video game consoles purchased through our online store.

1. Eligibility for Returns and Refunds:

We accept returns and provide refunds under the following conditions:

1.1 Defective or Damaged Products: If you receive a video game console or item that is defective or damaged, please contact our Customer Support team within 30 days of receiving the product. We will arrange for a return or replacement, and in some cases, a refund, at no additional cost to you.

1.2 Incorrect Product: If you receive the wrong video game console or an item that does not match your order, please contact our Customer Support team within 30 days of receiving the product. We will provide you with instructions on how to return the incorrect item and send you the correct one.

2. Return Process:

2.1 To initiate a return, please contact our Customer Support team at admin@ps5availability.com or +1(310)896-5151 within the applicable time frame mentioned in section 1. Provide your order number, a detailed description of the issue, and any relevant photos if applicable.

2.2 Our Customer Support team will review your request and provide you with instructions for returning the product, including a return shipping label if necessary.

2.3 Please ensure that the product is securely packaged in its original packaging or equivalent packaging to prevent damage during transit.

3. Refund Process:

3.1 Once we receive and inspect the returned product, we will process your refund within 5 business days if a refund is applicable.

3.2 Refunds will be issued to the original payment method used for the purchase.

3.3 If the return is due to a defective or damaged product, we will also cover the cost of return shipping.

4. Non-Eligible Items for Returns and Refunds:

4.1 We cannot accept returns or issue refunds for products that have been used its warranty period, show signs of wear and tear, or are not in their original condition.

4.2 Downloadable digital content, such as game codes, is non-refundable once it has been redeemed or used.

5. Cancellation Policy:

5.1 You may cancel your order within 24 hours of placing it by contacting our Customer Support team. If the order has not been shipped, we will process a full refund.

6. Contact Information:

If you have any questions or concerns about our Return and Refund Policy, please contact our Customer Support team at admin@ps5availability.com or +1(310)896-5151 or via our Live Chat